Urban
🚚 Free shipping above ₹500/- ✨ Experience the essence of tradition with our sattu 🥛 From farm to table: The finest ghee delivered to you 🚚 Free shipping above ₹500/- ✨ Experience the essence of tradition with our sattu

Cancellation & Return Policy

Urban Sattu is committed to delivering high-quality products and a satisfying shopping experience to all our customers. However, if you are dissatisfied with your purchase or have concerns regarding the delivered products, the following Cancellation and Return Policy outlines the appropriate process.

1. Order Cancellation

If you wish to cancel your order, you may do so at any time before the order is marked as “Out for Delivery”.

  • Once cancelled, the refund will be initiated immediately.
  • The refunded amount will be credited to your original mode of payment.
  • Refunds are typically processed within 5–7 business days.
  • Please note that once an order is out for delivery, it cannot be cancelled or refunded.

2. Return Policy

Returns are accepted only in cases where the issue arises due to a fault on our part, such as:

  • Damaged products
  • Defective products
  • Product quality issues

Urban Sattu will review the concern and take appropriate action after verification.

3. Return Request Process

  • Return requests must be initiated within 36 hours of successful delivery.
  • To initiate a return, please email us at [email protected].
  • Providing clear product images is mandatory in case of damaged or defective items.
  • All return requests are subject to approval after due verification by Urban Sattu.

4. Return Conditions

All approved returns must meet the following conditions:

  • The product must be unused, unopened, and in original condition.
  • Original packaging, labels, and receipts must be intact.
  • Products returned without proper packaging or beyond the allowed time window may not be accepted.

5. Refunds After Return

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.

6. Contact Us

If you have any questions or require assistance regarding cancellations or returns, please feel free to contact us:

Email: [email protected]
Website: www.urbancereals.com

All product returns and refunds are subject to approval by Urban Sattu as per this policy.

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